Heroes of the Storm - Blizzards To "Make Changes" to Matchmaking

There are a couple of changes we’re implementing in a future patch to make steps toward our ongoing goal of improving matchmaking in Heroes:

A couple of bug fixes to help the matchmaker identify players that are closer in skill, hopefully resulting in more even matches

Increasing the maximum wait time in queue to 10 minutes

System improvements

Do note, these are not the only changes we’ll be implementing. We’ve got some more alterations in development that will continue to be released, the moment they’re ready, to help us further tune matchmaking. Some of the changes will be focused on:

Improving matches at high skill levels

Improve the New User experience

Adjustments to make sure players in matches are close in experience, not just MMR

As for Srey, we’re looking into his account and identifying the matches that could’ve been considered poor experiences. We’ll also be assessing our point system to make sure a player at Srey's skill level won’t fall out of Rank 1 due to a couple of losses. In addition to this data from top tier matches, we’re hoping to extract information or identify bugs in the matchmaker that we could alter to make everyone’s match quality better, regardless of experience or MMR.

With that said, we’ll continue to listen to your feedback, evaluate the changes with data, and make changes as needed. We’re committed to make your experience in Heroes a fun one, and that means ensuring matches are as even as possible. 

 

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