Do note, these are not the only changes we’ll be implementing. We’ve got some more alterations in development that will continue to be released, the moment they’re ready, to help us further tune matchmaking. Some of the changes will be focused on:
As for Srey, we’re looking into his account and identifying the matches that could’ve been considered poor experiences. We’ll also be assessing our point system to make sure a player at Srey's skill level won’t fall out of Rank 1 due to a couple of losses. In addition to this data from top tier matches, we’re hoping to extract information or identify bugs in the matchmaker that we could alter to make everyone’s match quality better, regardless of experience or MMR.
With that said, we’ll continue to listen to your feedback, evaluate the changes with data, and make changes as needed. We’re committed to make your experience in Heroes a fun one, and that means ensuring matches are as even as possible.